Shipping & Delivery

How quickly will my order ship?
Most orders ship within 1–2 business days. Orders with Express Shipping typically ship within 1 business day.

What shipping options do you offer?
We offer Standard Shipping, Free Shipping on qualifying orders, and Express Shipping.

Do you offer free shipping?
Yes, we offer free standard shipping on U.S. orders over $50.

How long does standard shipping take?
Standard Shipping typically arrives within 4–8 business days after shipment.

How long does express shipping take?
Express Shipping typically arrives within 1–2 business days after shipment.

Should I choose Express Shipping if my wedding or event is soon?
Yes. If your event is within the next two weeks, we recommend choosing Express Shipping to help ensure timely delivery.

Do you ship internationally?
Yes, we ship to many countries. Economy International shipping typically takes 6–18 business days. DHL Express Worldwide is also available at checkout for many locations.

Are international duties or taxes included?
International orders may be subject to duties, taxes, or customs fees depending on the destination country. Any applicable charges are the responsibility of the customer unless otherwise indicated at checkout.

What should I do if my order arrives damaged or incorrect?

Please contact us within 3 business days of delivery and include your order number along with photos of the item and packaging. We will review the issue and work with you to resolve it as quickly as possible.

Returns & Exchanges

Do you accept returns?
Yes, returns are accepted within 21 days of delivery. Items must be new, unworn, unaltered, and returned in the original plastic packaging with tags.

Are shipping fees refundable?
Original shipping charges are non-refundable.

Do you charge a return fee?
A return fee may apply to help cover the cost of the return label and processing. Please see returns page for full details.

Can I exchange an item?
Yes, exchanges are welcome when available. If you would like a different color or style, these options are available in our returns portal.

Are personalized items returnable?
Personalized items, including personalized pouches or custom cards, are generally not eligible for return unless there is an error with the personalization.

Are Last Chance or final sale items returnable?
Items marked Last Chance or final sale are not eligible for return.

Are veils returnable?
Please review the return details on the product page before ordering, as some veil styles may have special return conditions or may be final sale.

Bridesmaid Orders

Can I order matching jewelry for my bridesmaids?
Yes, many of our designs are available in quantities suitable for bridal parties.

Do you offer bridesmaid quantity discounts?
Yes, quantity discounts may be available on select bridesmaid jewelry styles. Any available discounts will be shown on the product page or at checkout.

Can I add personalized pouches or cards to bridesmaid jewelry?
Yes, many bridesmaid jewelry pieces can be paired with personalized pouches or gift cards.

Should I order extra pieces for my bridal party?
We recommend ordering all matching pieces at the same time when possible, especially for larger bridal parties, to ensure availability and consistency.

Personalized Pouches & Cards

Do you offer personalized jewelry pouches?
Yes, personalized jewelry pouches can be added to many orders and make a beautiful gift presentation for bridesmaids, mothers, flower girls, and other loved ones.

Where do I enter personalization details?
Personalization details can be entered on the product page when the personalized option is available.

Can I change personalization after placing my order?
Please contact us as soon as possible. If your order has not yet been processed, we will do our best to make the change.

Jewelry Materials & Care

Is your jewelry nickel free?
Yes, our jewelry is nickel free.

Is your jewelry hypoallergenic?
Our jewelry is nickel free, which is helpful for many customers with sensitivities. However, everyone’s sensitivity is different, so we cannot guarantee that every piece will be suitable for all allergies.

How should I care for my jewelry?
Store jewelry in a dry place and avoid exposure to water, perfume, hairspray, lotions, and harsh chemicals. We recommend putting jewelry on after hair and makeup are complete.

Will the jewelry match exactly across multiple pieces?
We do our best to keep each style consistent. Slight variations may occur due to handmade details, pearls, stones, lighting, and screen settings.

Order Changes & Cancellations

Can I change my order after placing it?
Please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to help.

Can I cancel my order?
Please contact us quickly if you need to cancel. Once an order has been processed or shipped, it may no longer be eligible for cancellation.

What should I include when contacting customer service?
Please include your order number and the email address used at checkout so we can assist you as quickly as possible.

Contact

How can I contact you?
Please use our Contact page or email us at service@allureweddingjewelry.com. Messages are typically responded to within one business day.