Contact
Have a question? Please contact us below or email us at service@allureweddingjewelry.com. Messages are typically responded to within one business day.
If your inquiry is regarding an order, please include your order number for faster assistance.
For answers to common questions regarding shipping, returns, personalization, and bridesmaid orders, please visit our Frequently Asked Questions.
FAQ
How quickly will my order ship?
Most orders ship within 1–2 business days. Orders with Express Shipping typically ship within 1 business day. Standard Shipping generally arrives within 4–8 business days after shipment.
How can I track my order?
Tracking information is emailed once your order ships. U.S. orders can be tracked using the tracking link provided in your shipment confirmation email. International orders shipped through GlobalPost may also be tracked at goglobalpost.com using your tracking number.
What is your return policy?
Returns are accepted within 21 days of delivery. Items must be new, unworn, unaltered, and returned in the original packaging with tags. Please see our Returns Policy page for complete details and any applicable fees or exclusions.
My order arrived damaged, incorrect, or has a shipping issue. What should I do?
Please contact us within 3 business days of delivery and include your order number along with photos of the item and packaging. We will review the issue and work with you to resolve it as quickly as possible.
What if my package shows delivered but I have not received it?
Please contact us within 3 business days of the delivery scan if your package is marked delivered but cannot be located. We recommend checking with household members, neighbors, apartment offices, and local carriers before contacting us.
How do I contact customer service?
Please use the contact form above or email us atservice@allureweddingjewelry.com. For faster assistance, please include your order number in your message. We typically respond within one business day.