Returns are accepted within 30 days. You may log into your account to initiate a return and print a pre paid return label. A $5.95 fee will be incurred for return label. Please allow 10 business days for your refund to be initiated once it has been delivered back to us. Veils incur a 15% re-stocking fee due to their custom nature.
NOT RETURNABLE: Custom pieces/and or items ordered in colors other than white or ivory/cream, garters, sashes and custom veils. If 4 or more items are being returned, a 15% re-stocking fee applies. Custom cards are not returnable.
We can ship to virtually any address in the world.
Packages are shipped via USPS first class mail with delivery confirmation and tracking. Quicker methods are available including Priority shipping, Express Mail (1-2 business day transit time) and overnight delivery. Contact us and in most cases your order can arrive very quickly! Standard shipping can be purchased for a low flat rate of $2.95 (US orders) no matter how much is purchased. You also have the option of selecting Standard Shipping with Insurance, which covers your package in the event that it is lost or damaged during transit.
International orders are also shipped via first class mail. They can take between 8-30 business days or more to arrive. Priority and express shipping are available. Any fees related to duty/custom taxes are your responsibility. We are unable to calculate this cost, please contact your local postal service office to determine this possible fee that may occur when delivery is being made. Once the package leaves the United States, it is handed off to the recipient's country. It is then up to them to deliver the package. We cannot be held responsible for items not arriving in time due to the customer not selecting a quick enough shipping method.
*Please note that once an order ships, it is out of my hands, and I cannot be held responsible for packages not received when they are marked "Delivered".