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Shipping & Returns


Returns Policy

Returns are accepted within 30 days. Returns are limited to 3 or less items being returned. You may log into your account to initiate a return and print a pre paid return label. A $6 fee will be incurred for return label. Returns for a refund are subject to a 5% re-stocking fee. Veils incur a 15% re-stocking fee due to their custom nature. Please allow 10 business days for your refund to be initiated once it has been delivered back to us. 

NOT RETURNABLE: Custom pieces/and or items ordered in colors other than white or ivory/cream, garters, sashes and custom veils. Custom cards are not returnable. If these are returned with jewelry, there is a $1.99 fee due to their custom nature.



Shipping

Our current processing time is 1-3 business days. Free shipping on orders over $25!

Packages are shipped via USPS first class mail with delivery confirmation and tracking for a flat rate of $3.75. Quicker methods are available including Priority mail, UPS Ground, UPS Two Day and UP Overnight. Contact us and in most cases your order can arrive very quickly! 

International orders are also shipped via GlobalPost with tracking. They can take between 8-30 business days or more to arrive. UPS Worldwide is available and arrives in just a few days. Any fees related to duty/custom taxes are your responsibility. We are unable to calculate this cost, please contact your local postal service office to determine this possible fee that may occur when delivery is being made. Once the package leaves the United States, it is handed off to the recipient's country. It is then up to them to deliver the package. We cannot be held responsible for items not arriving in time due to the customer not selecting a quick enough shipping method.

*Please note that once an order ships, it is out of our hands, and we are not responsible for packages not received when they are marked "Delivered".


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